Webinar: Building the NextGen of Customer Relationships with Conversational Commerce

All across the world, but notably in Vietnam, conversational commerce (CC) is experiencing a tremendous surge.

According to a recent survey conducted by Decision Lab and Facebook, 53% of Vietnamese consumers use Conversational Commerce during the purchase process, and up to 50% of customers who have used Conversational Commerce typically repurchase via online messaging. According to statistics, 58% of Conversational Commerce users in Hanoi and Ho Chi Minh City purchase online at least once a week.

The numbers above demonstrate the explosion of Conversational Commerce, which is altering the way eCommerce businesses conduct business and reach customers.

Onnet Consulting, in collaboration with Vonage, ViHAT, and Anchanto, is organizing Webinar #ONNETCXROADSHOW_4 with the theme: Building the NextGen of Customer Relationships with Conversational Commerce, with the desire to provide the most in-depth view of CC, direction, and solutions for Vietnamese businesses.

This is an opportunity for you to listen to insights from our industry-leading experts and discover a suitable e-commerce development strategy for your business.

Webinar: Building the NextGen of Customer Experience with Conversational Commerce

• Event date: 20/4/2023

• Time: 14:00 - 16:00 (GMT +7)

• Platform: Google Meet

• Language: Vietnamese

• Target audiences: Business Owner/ CTO/ Digital Transformation (DX) departments of Retail & eCommerce

Agenda

• 14:00 - 14:10: Welcoming and Introduction

• 14:10 - 14:30: Meet the future of eCommerce - Conversational Commerce | Onnet Consulting

• 14:30 - 14:50: Boosting Sales with Conversational Commerce | Jumper.ai - Vonage

• 14:50 - 15:10: How to Make Order Management the Heart of Great Customer Experiences | Anchanto

• 15:10 - 15:30: Using Zalo's Power to Develop an Efficient Customer Care Strategy in Vietnam | ViHAT

• 15:30 - 16:00: Q&A

Speakers: