Webinar: The In-Store Customer Experience Trends Shaping the Future of Retail
#ONNETCXROADSHOW_3 organized by Onnet Consulting in collaboration with Larksuite, Hanet, Palexy.
A recent report from Walker, a customer experience consulting firm, found that pricing and product quality are no longer the number one priority for today's customers. Customer experience is now at the top of the list of the most important factors in developing new customers and increasing customer loyalty.
Further, the report demonstrates that customers are even more willing to spend more money for a better experience and willing to forgive mistakes made by companies they have become loyal to.
Facing that trend, wanting to get ahead of the competition and win the market, businesses have no choice but to create a shopping experience for their customers and design appropriate strategies. To realize this, managers need to develop a comprehensive strategy, using the right technologies to meet the needs of different customer groups. However, not all businesses know how to do it.
That's why Onnet Consulting, Palexy, and Lark collaborated on the webinar "In-store customer experience trends shaping the future of retail", an event in the #OnnetCXRoadshow series.
Within the webinar, our leading experts will share how Digital Workplace, Analytics software, and AI technology can contribute to improving the shopping experience for your in-store customers.
Webinar: The In-Store Customer Experience Trends Shaping the Future of Retail
Event date: 23/3/2023
Time: 14:00 - 16:00 (GMT +7)
Platform: Google Meet
Language: Vietnamese
Target audiences: Business Owner/ CTO/ Digital Transformation (DX) departments of Retail & eCommerce
Agenda
14:00 - 14:10: Welcoming and introduction
14:10 - 14:40: The customer experience revolution in retail | Onnet Consulting
14:40 - 15:10: Modern customer experience management calls for a new generation of analytics software | Palexy
15:10 - 15:40: Connecting your Retail HQ & Stores for better Customer Experience | Lark
15:40 - 16:00: Q&A
Mr. Andrew Quach
CEO | Onnet Consulting
Director Of Consulting | AHT Tech
The customer experience revolution in retail
Ms. Kim Le
Customer Success Manager |Lark
Connecting your Retail HQ & Stores for better Customer Experience
Ms. Lan Anh Nguyen
Customer Success Manager | Palexy
Modern customer experience management calls for a new generation of analytics software
Promotion from Larksuite x Onnet Consulting
To support businesses with an easy experience of the Digital Workplace platform (an enterprise collaboration platform), Onnet Consulting has collaborated with Larksuite to offer the following promotion program:
1. PROMOTION
Free usage of the Lark Free Plan for up to 50 users with 100 GB of data and 60 minutes of meetings.
Free domain name for 3 years when customers upgrade to the Lark Pro Plan within 3 months after registering for FREEMIUM.
Customers who attend the webinar "Customer experience trends in shaping the future of the retail industry" on 23/03/2023. Registration link: https://on.net.vn/r/zIBhttps://on.net.vn/r/zIB
Customers who directly register to use Lark's software and services at Onnet Consulting's booth at the Vietnam Expo event (taking place from 05-08/04/2023). Registration link: http://vietnamexpo.com.vn/ http://vietnamexpo.com.vn/
2. CONDITIONS FOR RECEIVING THE PROMOTION
Customers must register to use Lark's software and services with Onnet through online channels. The applicable domain names are not limited, including (.vn) (.com) (.net) (.org) (.com.vn) (.net.vn) (.edu.vn) (.org.vn).
3. PROMOTION PERIOD
The promotion is valid from 15/03/2023 to 30/04/2023.