Customer Interaction Solution: Odoo and CareSoft Integration
The integrated solution between Odoo CRM and Caresoft brings maximum customer care efficiency and
optimize waiting time of customers
Onnet Consulting - CareSoft
CareSoft platform provides perfect customer care & accessibility, brings optimal technology solutions for Call Center, ensures the best productivity for customer care services with unlimited region features.
The integrated call center solution and CRM bring more convenience and optimization in customer care efficiency. Customer service staff save their time and quickly identify the persona of the incoming customer, the entire history of interactions, purchases and related information, helping to improve the customer experience.
Onnet Consulting has implemented an integrated solution between Odoo and CareSoft Call Center to bring maximum customer care efficiency.
Integrate with hotline numbers VNPT, FPT, CMC, Gtel, SIM Box, or carriers that support SIP Trunking.
Automatically route calls to handlers: schedule, time, rotation, etc.
THE ADVANTAGES OF
Call monitoring: eavesdropping, group conversations, etc.
Detailed system analysis report
ODOO - CARESOFT SOLUTION
Handling the phone and interacting with customers via the call center directly on Odoo
Quick contact search; Schedule calls to be made; Create to-do lists right on the call
Handling the upcoming phone
directly on Odoo; Call any number through Odoo's interface
Record missed call history, view a list of recent
calls on Odoo
The digital transformation project of VCI (Vietceramics International) is a typical project with the scope of integrating CareSoft customer care and Odoo CRM.
Integrating the Caresoft call center into Odoo CRM is nothing but the purpose of enhancing the customers experience. Any business touchpoints with customers are recorded, shortening wait times and connecting customers to the right place are included to solve their problems.
Integrating Caresoft into Odoo CRM gives VCI a comprehensive and powerful set of customer care tools.
TRANSFORM YOUR BUSINESS WITH ONNET CONSULTING
Contact us for a free 2-hour consultation
ONNET CONSULTING ODOO IMPLEMENTATION METHOD
KEEP THE SOLUTION AS STANDARD AS POSSIBLE
Onnet is ready to advise on options that suit the needs of customers to avoid unnecessary costs of customization.
DELIVER AS FAST AS POSSILE
Onnet is responsible for implementing and deciding on designed solutions to optimize time and maximize customer benefits.
KEEP THE IMPLEMENTATION AFFORDABLE
Deliver completed solutions of all business flows and 80% of expected features just in a few weeks.