Customer Interaction Solution: Odoo and CareSoft Integration

The integrated solution between Odoo CRM and Caresoft brings maximum customer care efficiency and
optimize waiting time of customers


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Onnet Consulting - CareSoft 
Collaboration

CareSoft platform provides perfect customer care & accessibility, brings optimal technology solutions for Call Center, ensures the best productivity for customer care services with unlimited region features.

The integrated call center solution and CRM bring more convenience and optimization in customer care efficiency. Customer service staff save their time and quickly identify the persona of the incoming customer, the entire history of interactions, purchases and related information, helping to improve the customer experience.

Onnet Consulting has implemented an integrated solution between Odoo and CareSoft Call Center to bring maximum customer care efficiency.

Tìm hiểu thêm

Integrate with hotline numbers VNPT, FPT, CMC, Gtel, SIM Box, or carriers that support SIP Trunking.

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Automatically route calls to handlers: schedule, time, rotation, etc. 

THE ADVANTAGES OF

CARESOFT

Call monitoring: eavesdropping, group conversations, etc.


Detailed system analysis report

ODOO - CARESOFT SOLUTION

Handling the phone and interacting with customers via the call center directly on Odoo


Quick contact search; Schedule calls to be made; Create to-do lists right on the call

Handling the upcoming phone directly on Odoo; Call any number through Odoo's interface


Record missed call history, view a list of recent
calls on Odoo



TRANSFORM YOUR BUSINESS WITH ONNET CONSULTING​

Contact us for a free 2-hour consultation

ONNET CONSULTING ODOO IMPLEMENTATION METHOD​

KEEP THE SOLUTION AS STANDARD AS POSSIBLE​

Onnet is ready to advise on options that suit the needs of customers to avoid unnecessary costs of customization.

DELIVER AS FAST AS POSSILE​

Onnet is responsible for implementing and deciding on designed solutions to optimize time and maximize customer benefits.

KEEP THE IMPLEMENTATION AFFORDABLE​

Deliver completed solutions of all business flows and 80% of expected features just in a few weeks.