Webinar: The In-Store Customer Experience Trends Shaping the Future of Retail

#ONNETCXROADSHOW_3 organized by Onnet Consulting in collaboration with Larksuite, Hanet, Palexy.

Registrations are closed


A recent report from Walker, a customer experience consulting firm, found that pricing and product quality are no longer the number one priority for today's customers. Customer experience is now at the top of the list of the most important factors in developing new customers and increasing customer loyalty.

Further, the report demonstrates that customers are even more willing to spend more money for a better experience and willing to forgive mistakes made by companies they have become loyal to.

Facing that trend, wanting to get ahead of the competition and win the market, businesses have no choice but to create a shopping experience for their customers and design appropriate strategies. To realize this, managers need to develop a comprehensive strategy, using the right technologies to meet the needs of different customer groups. However, not all businesses know how to do it.

That's why Onnet Consulting, Palexy, and Lark collaborated on the webinar "In-store customer experience trends shaping the future of retail", an event in the #OnnetCXRoadshow series. 

Within the webinar, our leading experts will share how Digital Workplace, Analytics software, and AI technology can contribute to improving the shopping experience for your in-store customers.

 
 

Webinar: The In-Store Customer Experience Trends Shaping the Future of Retail

  • Event date: 23/3/2023

  • Time: 14:00 - 16:00 (GMT +7)

  • Platform: Google Meet

  • Language: Vietnamese

  • Target audiences: Business Owner/ CTO/ Digital Transformation (DX) departments of Retail & eCommerce

Agenda

  • 14:00 - 14:10: Welcoming and introduction

  • 14:10 - 14:40: The customer experience revolution in retail | Onnet Consulting

  • 14:40 - 15:10: Modern customer experience management calls for a new generation of analytics software | Palexy

  • 15:10 - 15:40: Connecting your Retail HQ & Stores for better Customer Experience | Lark

  • 15:40 - 16:00: Q&A

Mr. Andrew Quach

CEO | Onnet Consulting

Director Of Consulting | AHT Tech

The customer experience revolution in retail

Ms. Kim Le

Customer Success Manager |Lark

Connecting your Retail HQ & Stores for better Customer Experience



Ms. Lan Anh Nguyen

Customer Success Manager | Palexy

Modern customer experience management calls for a new generation of analytics software

Promotion from Larksuite x Onnet Consulting


To support businesses with an easy experience of the Digital Workplace platform (an enterprise collaboration platform), Onnet Consulting has collaborated with Larksuite to offer the following promotion program:

1. PROMOTION

  • Free usage of the Lark Free Plan for up to 50 users with 100 GB of data and 60 minutes of meetings.

  • Free domain name for 3 years when customers upgrade to the Lark Pro Plan within 3 months after registering for FREEMIUM.

  • Customers who attend the webinar "Customer experience trends in shaping the future of the retail industry" on 23/03/2023. Registration link: https://on.net.vn/r/zIBhttps://on.net.vn/r/zIB

  • Customers who directly register to use Lark's software and services at Onnet Consulting's booth at the Vietnam Expo event (taking place from 05-08/04/2023). Registration link: http://vietnamexpo.com.vn/ http://vietnamexpo.com.vn/

2. CONDITIONS FOR RECEIVING THE PROMOTION

  • Customers must register to use Lark's software and services with Onnet through online channels. The applicable domain names are not limited, including (.vn) (.com) (.net) (.org) (.com.vn) (.net.vn) (.edu.vn) (.org.vn).

3. PROMOTION PERIOD

The promotion is valid from 15/03/2023 to 30/04/2023.



Date & Time
Thursday
March 23, 2023
2:00 PM 4:00 PM Asia/Saigon
​Organizer

Onnet Consulting

+84 24 6662 3806
info@on.net.vn
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